Leading Hosted Telecommunications Firm DigitalPhone.io Adds Key New Talent to Workforce

DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand among businesses, government agencieseducational institutions and nonprofit organizations for its full suite of hosted telecommunications solutions.

Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist.

In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches.

Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue expanding its nationwide footprint, and provide current and future customers with an unparalleled level of support, value and service.

This is DigitalPhone.io’s second significant workforce expansion this year. In January, the company expanded its senior sales and support teams, respectively. Last year, DigitalPhone.io added two highly experienced and acclaimed executives to its leadership team: Steve Worrell, CPA as CFO, and Gary Tomlin as VP of Sales.

“There is no shortage of professionals in the labor market that have required technical knowledge when it comes to telecommunications systems and solutions,” commented CEO and Founder Nicky Smith, who launched DigitalPhone.io in 2000. “But we don’t just hire for ability — we also hire for attitude, and ensure that everyone who joins our team is committed to doing what is best for our customers — and where possible, exceeding their expectations. I’m confident that our exceptional new hires align with our values and vision, and will help us succeed and grow into the future.”

Added Smith: “We are also proud to create more high quality career opportunities in Greensboro, and continue helping this area thrive and grow. As the Greensboro Chamber of Commerce very wisely points out, our business community must be creative, innovative and agile to compete in attracting a 21st century workforce. We are honored and excited to be part of this solution!”

For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email [email protected]

About DigitalPhone.io


DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages — from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Is Business Being Held Back by Your Premise-Based PBX Phone System?

Here are the key reasons why they’re saying good riddance to a bad system:

A growing number of organizations are saying goodbye to their conventional analog on-premise analog PBX phone system.

 

  • Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable.
  •  No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long distance costs). As such, it’s virtually impossible for organizations to know how much their monthly, quarterly and annual telecommunications costs will be. This often leads to budget shortfalls — which ultimately leads to greater risks and higher overall operating costs.
  •  Lack of scalability: adding new lines to a premise-based system typically mans physically installing them, which is costly and inconvenient. What’s more, if the maximum number of lines are in use, then organizations must purchase another PBX.
  •  Lack of business continuity: a premise-based PBX system functions through a network typology with a single point of failure. As such, when a part of the system fails, the entire system goes offline. It can also be days for a technician to perform on-site repairs.
  •  Lack of support: premise-based PBX system vendors and phone companies typically do not work and play well together — because when something goes wrong, they each start pointing the finger at the other. As a result, organizations are caught in the middle and must broker a solution that fits within the service level agreement (SLA) of both their PBX vendor and the phone company. This is a tedious and time consuming process, and usually one that leads to higher costs (about the only thing that PBX vendors and phone companies agree on is the mandate to tack on fees and sell pricey maintenance agreements).
  •  Limited features: premise-based PBX systems don’t offer the kinds of carrier-class features that today’s organizations need, such as video calling, instant messaging, real-time status information (i.e. the ability to see if colleagues are available), integration with other systems in the environment (e.g. CRM, automated marketing, etc.), and the list goes on.

Ready for a Change?

If your organization is fed up with a limited, restrictive, inflexible and excessively costly premise-based PBX system, then contact the DigitalPhone.io team today. We’ll take you on a live guided tour of our advanced, cost-effective and feature-rich hosted VoIP phone system. Your consultation with us is free, and our experts will gladly answer all of your questions. Our experience is your advantage!

In-House PBX+SIP Trunking vs. Hosted VoIP

What’s the Smarter Phone System Investment?

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.” This doesn’t necessarily mean getting the cheapest price. It simply means that businesses need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value.

However, just like consumers, sometimes businesses can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, businesses in this situation are forced to absorb the excess costs or purchase a replacement. Either way, it’s costly, time consuming, risky and frustrating.

Here’s what the above has to do with business VoIP phone systems. Some businesses are led to believe that they’ll get the most for the least by purchasing a low cost in-house PBX system, and then purchasing relatively inexpensive SIP trunks (these are telephone line trunks delivered over IP using the SIP protocol, and are necessary for an in-house PBX system to function).

Yet, like some ideas that sound good in theory, this is typically NOT a wise money-saving strategy. Here are the key reasons why:

  • Deployment Costs

One of the primary cost advantages of a VoIP phone system vs. a conventional landline hosted system is that businesses can use a single voice/data network vs. purchase separate networks.

However, this is often not the case when using an on-premise PBX with SIP trunking. To prevent data network degradation— and angry end users — many businesses are obliged to purchase a separate internet connection. This can cost anywhere from hundreds to thousands of dollars a year, depending on the number of users.

  • Training Costs

It goes without saying that a VoIP phone system will only generate efficiencies and advantages if people use it! However, end user training isn’t included in the on-site PBX+SIP trunking strategy. Businesses must purchase this separately from a consultant or telecommunications firm.

However, this isn’t a cost category with hosted VoIP phone systems. Training is included in the package, because a phone system that isn’t being used properly and fully isn’t an asset — it’s a liability.

  • Support Costs

Perhaps the only thing worse than having unhappy IT staff, is paying for unhappy IT staff. Yet that’s the scenario that many businesses face with on-site PBX+SIP trunking, because instead of completing the tasks in their job description, IT staff are bogged down and held back by endless support requests, software upgrades, configurations, and so on.

As such, businesses must pay higher labor costs (i.e. their IT staff is less productive and/or they must hire additional IT staff), or they must purchase a pricey maintenance contract.

With a hosted VoIP phone system, all support — including handling end user inquiries and performing system upgrades/updates — are covered by the off-site Solutions Provider. And since hosted VoIP phone system deployments use managed routers, many system configurations and changes can be made remotely when the business is closed.

  • Electricity Costs

On-site PBX systems need greater computing power, both for regular operation and for cooling. They also need larger uninterrupted power supply (UPS) units to run the system in the event of a power outage. This translates into hundreds or thousands of dollars a year in additional electricity costs.

With a hosted VoIP phone system, power requirements are minimal. Only Power over Ethernet (PoE) switches and modems/routers need power, along with a relatively smaller network of uninterrupted power supply units.

The Bottom Line

When businesses do the math and add up all of the costs of ownership — both direct and indirect — they typically arrive at a surprising conclusion: the money they expected to save by going with on-site PBX+SIP trunking is not just offset by the added expense, but eliminated. In other words: they would have achieved their goal of “getting more for less” by choosing a hosted VoIP phone system from day one!

To learn more about your options, and to get a clear and accurate understanding of the REAL costs of on-premise PBX+SIP trunking, contact the DigitalPhone.io team today at (336) 560-4400. Your consultation with us is free.

5 Reasons Why Organizations are Using Cloud Faxing

Cloud Faxing by DigitalPhone.ioA few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back to circa 1988, you’ll be greeted by an orchestra of screeching fax machines (don’t worry, it’s a screech of joy, not of pain).

Well, here we are about to enter the third decade of the 21st century, and traditional fax machines are few and far between. In fact, some millennial doctors have no idea what to do with this ancient technology. But does this mean faxing is dead? Not at all!

On the contrary, faxing is alive and well. But like many other technologies, it has elevated to the cloud where it is enjoying a dynamic new lease on life. Here are 5 reasons why organizations are embracing cloud faxing — and why yours might want to join them:

1. Enhanced Security

Doctors, pharmacists, lawyers and many other professionals are using cloud faxing because it’s more secure. This is because unlike scanning and attaching a document to an email, faxing converts a document into base64 binary at its source, sends it through the Public Switched Telephone Network (PSTN), and then reassembles it at the other end. In addition, faxed documents are stored in a secure off-site data center.

2. Save Space

Office space is expensive — especially in premium locations. A conventional fax machine requires sufficient space to ensure safe and proper usage (and keep supplies nearby, like paper, ink, etc.). This is a non-issue with cloud faxing. It’s 100% virtual, and doesn’t take up any space.

3. Enhanced Convenience

Cloud faxing is available to employees whenever they want, and from where they’re working. They don’t have to wait to get back to the office, and they don’t have to wait in line or hike across the building. They can simply launch any internet-connected computer, laptop, desktop or smartphone, and send/receive faxes. They can also schedule faxes to be sent at a future date/time, and email faxes to colleagues or any other part (the receiving party doesn’t need to have cloud faxing — they will simply get an email with a PDF attachment).  

4. Cost Saving

Conventional fax machines are pricey to buy and maintain, and organizations need a dedicated line or switch — which adds to the cost. On the other hand, cloud faxing is extremely cost effective. There are no usage or long distance fees, nor is there a need to purchase new phone lines or upgrading existing ones.

What’s more, organizations with remote workers who need to send/receive faxes don’t have to equip them with fax machines. They simply provide them with cloud faxing, and save hundreds or thousands of dollars per year.

5. Detailed Reports

Readers of a certain vintage may recall that generating reports with conventional fax machines was — and remains — manually intensive and quite tedious. Cloud faxing completely changes this for the better. At any time and from anywhere, authorized users (e.g. managers) can simply login to review fax history, usage details, and other data.  

Are you ready to switch to cloud faxing — and reap all of the rewards above? Then call DigitalPhone.io today at (336) 560-4400. Your consultation with us is free.

AT&T begs Supreme Court to destroy the internet

AT&T and several other companies, including Kickstarter, Vimeo, and Etsy, last week petitioned the Supreme Court to overturn Obama-era internet regulatory rules. Here we go again, again.

AT&T’s continuing fight to repeal net-neutrality shares so much in common with the GOP healthcare bill that they may as well start being packaged together. Both of them keep getting shot down, but like any grade-B horror movie-icon from the 1980’s, they keep returning in increasingly more stupid forms as shitty sequels to an already terrible premise.

The head of the FCC, Ajit Pai, appears to be struggling to find a way to justify his existence to the people who matter most: internet service providers (ISPs) with deep pockets and very specific expectations for the politicians they support. He’s named personally as an advocate for AT&T’s latest evil plan to fuck up the internet, in the petition.

While AT&T’s lawyers make it perfectly clear the company believes the Obama White House pressured the nation’s courts into defying previous court rulings that protected AT&T and its ilk from being regulated like a utility. This regulation prevented ISPs from destroying the internet by letting Comcast and AT&T, for example, meter bandwidth based on company preference.

TNW has published numerous articles in defense of net-neutrality, even beseeching our readers to help tell our politicians that we support a free and open internet. The FCC was overrun with millions of comments that said the same. Overwhelmingly the American people and most companies have shown support for net-neutrality, including (wait for it) AT&T.

We covered AT&T’s pointless attempt to stand beside Google, Facebook, and hundreds of other tech companies in the fight for net-neutrality – while it was simultaneously the most vocal voice in trying to have net-neutrality repealed.

The ambiguous nature of the company’s have-it-both-ways stance on net-neutrality has it seeking to repeal the Obama-era rules and replace it with new, better rules; the kind that are drafted by AT&T lawyers. Don’t be fooled; it’s the same bullshit plan with a different angle-of-attack.

AT&T is currently trying to manipulate the conversation by having politician Ajit Pai represent them in lieu of his duty to the American people, a tactic that has failed twice already.

AT&T and its gang of salivating lawyers may never end the ridiculously transparent money-grab of a quest to destroy the free and open internet. But overwhelming support from Silicon Valley and tech journalists seem to indicate that, like most of the American people, those who know what’s at stake won’t ever stop fighting the enemies of net-neutrality.

Twas the Night Before Inauguration!

Twas the night before Inauguration, and up in the tower,
The Donald reflected on his newfound power.
The conservative masses had come out in force,
And delivered a victory that would chart a new course.

The snowflakes were shell-shocked with tears in their eyes,
The media lied to them . . . What a surprise.
They had been promised a Hillary win,
But the criminal Clinton took one on the chin.

And though from all corners celebrities flew,
They made no impression, for they hadn’t a clue.
They talked about climate, racism, and such,
And they made up good stories . . . But didn’t know much.

The fake news and ignorance came at a cost,
And they can’t understand all the reasons they lost.
They blame it on Comey and Bernie and Vlad,
But fail to acknowledge the one that was bad.

Yes, Hillary Clinton, in many ways flawed,
Was her own biggest hurdle toward getting the nod.
The campaign exposed her corruptness and greed,
And her speeches were punch-less as ten dollar weed.

So out in the streets there arose such a clatter,
It was Soros-paid protestors and Black Lives Matter.
With cities to pillage and windows to smash,
They knew not the issues, but needed the cash.

Eight years of Obama had given them cause,
To expect a replacement of their Santa Claus.
But soon the protestors will feel the pain,
When the wheels fall off of the old gravy train.

And now all the snowflakes are riddled with fear,
Upset and offended by things that they’ll hear.
The cocoa and crayons will help for a while,
But fact-based opinions will soon cramp their style.

I originally supported, and voted, for Cruz,
In the end, I would vote for whoever they choose.
He wasn’t my first choice, but soon I would cede,
The one they call Trump is the one that we need.

I saw him on TV in front of a crowd,
He spoke about veterans, it made me feel proud.
He spoke about energy, safety, and jobs,
Taking this country back from the Washington snobs.

He was dressed in Armani, all tailored and neat,
And the Brunos he wore made the outfit complete.
For a man of his vintage, he seemed rather fit,
And he looked presidential, I have to admit.

His eyes glowed like embers, his smile was the best,
And his hair was the color of my old hunting vest.
His love for this country was on full display,
And his actions spoke louder than his words could say.

He thanked all his voters, and before he was gone,
Saved thousands of jobs while Obama looked on.
The fate of this country left nothing to chance,
So, he filled out his cabinet weeks in advance.

The men he had chosen were of the same mind,
Let’s set the bar high, and not lead from behind.
He picked up his phone as he rose from his seat,
With a flick of his finger, he sent out this tweet;

“Now Mattis!, now Kelly!’ now Sessions! And Pruitt!
On Perry! On Flynn, You’re the ones who can do it.
Start lifting restrictions and building the wall,
Now dash away! Dash away! Dash away all!”;

The roar of his audience rose from the stands,
He kissed all their babies and shook all their hands.
He answered their questions and calmed all their fears,
They knew it would be a fantastic four years.
Then he jumped in his limo, and off to his jet,
A fellow that Liberals won’t soon forget.
He sent one more tweet as the evening expired;

“Happy Inauguration to all, AND OBAMA – YOU’RE FIRED!”